Frequently Asked Questions:

Q: Do you ship to the EU?

A: Yes, we can, but we can’t guarantee what taxes or fees you may be asked to pay the postman when your parcel arrives. It all seems a bit random from what we hear.

Q: Where can I find your size guide?

A: Our size guide is located on our product pages, just above the 'Add to Cart'

Q: What is your returns policy?

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information visit https://koenji-household-goods-2.myshopify.com/policies/refund-policy

Q: What payment methods do you accept?

A: We accept Amex, Shop Pay, Apple Pay, Google Pay, Maestro, MasterCard, Visa, Diners Club, Discover and PayPal.

Q: How long does shipping take?

A: We aim to send out your order within 1 working day of being placed. All orders are sent via Royal Mail and should be with you within 3 - 7 business days.

Q: Do you offer a discount for students?

A: Nope

Q: How do pre-orders work?

A: Pre-orders work by allowing customers to purchase an item before it's official release, typically products that are exclusive and will be in high demand. When you pre-order and item, you will be charged and given a time frame for when your order will be shipped i.e. within 2 weeks.